Shipping policy

Where we ship

We ship within the United States only.

Who ships your order

FURPPL jewelry ships from Texas. Products from our partner brands ship directly from their makers in the U.S. When your order includes items from more than one maker, they arrive in separate packages.

Shipping costs

  • All jewelry ships free in the US, from FURPPL and from our partner jewelers.
  • Orders of $75 or more ship free in the US.
  • Below $75, shipping for other products from our partner brands, such as dog gear, is calculated at checkout.
  • A few partner items can't ship to Hawaii or Alaska; checkout shows this before you pay.
  • When expedited options are available, they appear at checkout with pricing based on your address. Any additional cost is shown before you confirm your order.

When your order ships and arrives

  • FURPPL jewelry ships within 1 to 3 business days from Texas and arrives 3 to 6 business days after it ships.
  • Products from our partner brands ship directly from the maker. Each product page shows when it ships and how long delivery takes.
  • Some sizes and colors are made to order and take longer. The product page says Made to order when you choose one.
  • Some products ship only within the 48 contiguous states, and some high-value orders may need an adult's signature at delivery. The product page says so.

Tracking

You will receive a shipping confirmation email with tracking as soon as your order is on its way.

Changes and cancellations

We start preparing orders quickly, so changes and cancellations are time-sensitive. To update your shipping address, change an item or cancel an order, email us at support@furppl.com as soon as possible with your order number. If your order has not been processed or shipped yet, we will do our best to make the change or cancel it for you. Once an order has shipped, it can no longer be changed or cancelled, but you can start a free return once it arrives, as long as it meets our return conditions.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us at support@furppl.com. We will cover return shipping and replace the item or issue a full refund.

Returns

Returns and exchanges follow our Refund Policy.

Questions

Email support@furppl.com and our team will reply within 24 hours.