FAQs

FURPPL is Dog Mom Jewelry™. Fashion-first, waterproof, sweatproof, tarnish free pieces designed for women whose real love story is with their dog. Every piece commits a meal for a rescue dog through the FURPPL Rescue Fund. One piece, one meal.

Dog Mom Jewelry™ is the category FURPPL created for women whose strongest bond is with their dog. Identity-led, fashion-first jewelry made to be worn as part of an everyday signature.

FURPPL is for dog moms who treat the bond as a defining part of who they are. Women who want jewelry that holds up to real life, looks like fashion, and means something underneath.

For every piece you buy, FURPPL commits a meal for a dog in a vetted U.S. rescue or shelter through the FURPPL Rescue Fund. It is per piece, not per order, so a multi-piece order commits multiple meals.

Yes. Our 18K gold plated jewelry is waterproof, sweatproof, and tarnish free, built for everyday wear. For best shine over time, rinse after saltwater or chlorine and dry it before storing.

Our jewelry is designed to be low maintenance, but a little care goes a long way. Avoid harsh chemicals, chlorine, and perfumes. Rinse with mild soap and water if needed, dry well, and store pieces separately.

Yes. Our pieces are 18K gold plated premium stainless steel and waterproof, sweatproof, and tarnish free, made for everyday wear. Skin sensitivity varies by person, so we cannot guarantee a reaction-free experience for everyone. If you are prone to irritation, start with short wear, avoid direct contact with lotions and perfumes, and discontinue use if irritation occurs.

We’ve got you! For rings, our interactive sizing guide makes it super simple, just wrap a strip of paper around your finger, measure in millimeters, and match it to our chart. Plus, we include tips and tricks to help you find your perfect fit, stress-free.

Our pieces are 18K gold plated over premium stainless steel. You get the look and feel of solid gold with the durability of stainless underneath. Waterproof, sweatproof, tarnish free.

No. The plating is 18K gold over premium stainless steel. The materials are chosen so the pieces wear cleanly on skin.

Yes. Our jewelry is waterproof, built for the life you actually live. Rinse with fresh water after saltwater and dry before storing to keep the shine clean over time.

Enjoy easy 90-day returns with our self-serve portal. Exchanges and returns for store credit are free. Refunds to your original payment method have a small return shipping fee deducted. Defective or incorrect items are always handled at no cost to you.

We start preparing orders quickly, so changes and cancellations are time-sensitive. If you need to update your shipping address, change an item, or cancel an order, please email us as soon as possible with your order number.

If your order has not been processed or shipped yet, we will do our best to make the change or cancel it for you.

Once an order has shipped, it can no longer be changed or cancelled, but you may be able to request a return or exchange once it arrives, as long as it meets our return conditions.

Yes. We offer exchanges on eligible items within 90days from the day your order is delivered. To request an exchange, use our self-serve returns portal with your order number and select the item you would like to exchange.

Items must be unworn, unused, and in their original packaging to be accepted. Final sale items, gift cards, and any items marked non-returnable are not eligible for exchange. If you are unsure whether your item qualifies, contact us and we will be happy to help.

Yes. Every piece includes a 2-year warranty against manufacturing defects starting the day your order arrives. We also offer 90-day returns. Refunds are issued to the original payment method minus the return label fee if you use our prepaid label.

Every FURPPL order gives back through the FURPPL Rescue Fund: one piece, one meal. Every piece you buy commits a meal for a dog in a vetted U.S. rescue or shelter, so a multi-piece order commits more. 100% goes to helping pups in need, with no fees, no overhead cuts, just love.

The FURPPL Rescue Fund commits meals to vetted U.S. rescues and shelters. 100% goes to the dogs in need, with no fees and no overhead cuts.

Right now, we ship FURPPL orders within the United States and Mexico. All orders ship from Texas.

We’re working on adding international shipping in the future, so if you’re outside the U.S., keep an eye on our updates or join our newsletter.

Standard shipping within the U.S. is free on all orders over $69+ USD.

If you choose an expedited option at checkout (when available), any additional shipping cost will be shown before you confirm your order.

We currently offer:

Standard shipping – Free on all U.S. orders over $69+ USD. Orders are processed within 1–2 business days and typically arrive within the standard carrier timeframes.

Expedited shipping – When available, faster shipping options will appear at checkout with pricing based on your address.

You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Orders are processed within 1 to 2 business days from Texas. Standard U.S. shipping arrives within the carrier's typical timeframes. Expedited options show at checkout when available, with pricing based on your address.

Yes. You will receive a shipping confirmation email with tracking as soon as your order is on its way.

No. You can check out as a guest without creating an account.

Creating an account is optional, but it makes it easier to view your order history and track future orders in one place.

No, we do not store your full payment details.

Payments are processed securely through our payment providers (such as Shopify Payments, PayPal, or other gateways), and your card information is encrypted. We only receive confirmation that your payment was approved, never your full card or bank details.

We currently accept most major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Additional payment methods such as Shop Pay, Apple Pay, Google Pay, or PayPal may also be available at checkout, depending on your device and location.

Yes. FURPPL digital gift cards are available in the shop and delivered by email at the amount you choose.

Absolutely. All our packaging is designed with its full lifecycle in mind, using materials that support repair, reuse, resale, and recycling.

Yes. Every order ships in our standard FURPPL packaging, designed to be gift-ready as it arrives. No separate gift wrap needed.