Refund policy
We offer free 30-day returns on everything except final-sale items, from FURPPL and from our partner brands: you have 30 days after receiving your item to request a return, and return shipping is free. Final-sale items and the other conditions are listed below.
To be eligible for a return, your item must be unworn, unused, and in its original packaging, in resellable condition with all tags and inserts included; earrings with any hygiene seal intact. You’ll also need the receipt or proof of purchase. Order number and the email used at checkout are required to initiate a return.
Products from partner brands. Dog gear, beds, toys, jewelry and everything else made by our partner brands come with the same free 30-day returns, and everything else in this policy applies to them the same way. Food, treats, supplements, grooming products and sprays can be returned only if they are unopened and sealed in their original packaging; once opened, they cannot be returned unless they arrive damaged, defective or wrong. Paw beds, blankets and car covers must come back unused, still vacuum sealed or plastic wrapped. A few makers accept returns only when an item arrives damaged, defective or wrong; their products say so under the price and in the Returns tab. Some makers' pieces are final sale and cannot be returned or exchanged unless they arrive damaged, defective or wrong: Zoe Lev earrings (for hygiene), bead, Fortune, zodiac and birthstone pieces, sets, and pieces in 14K white or rose gold (made to order); Milk & Rose sale and custom pieces; VossAgin custom, special-order and personalized pieces; Belle Étoile sizes made to order; and Haus of Brilliance pieces that were resized, engraved or otherwise altered. Their pages say so. These items ship directly from the maker, so they may arrive, and be returned, separately from the rest of your order.
Zoe Lev. Zoe Lev makes most pieces to order, so an order with Zoe Lev jewelry cannot be cancelled once it is placed.
To start a return, log in to your Customer Accounts and submit a return request from your order history. If you checked out as a guest or cannot access your account, email support@furppl.com with your order number.
If your return is accepted, we’ll email you a prepaid return shipping label and instructions. Return shipping is free: we deduct nothing from your refund.
After your return is approved, please ship the item within 7 days of receiving the label. Original shipping charges are not refundable. Discounts applied at purchase reduce the refundable amount accordingly. If the order was marked as a gift, we may issue store credit.
If your item is defective, damaged, or incorrect, we will cover return shipping and will replace the item or issue a full refund.
You can always contact us for any return questions at support@furppl.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on final sale items or gift cards. Items marked Final Sale, including everything in our Outlet, are not eligible for return or exchange. Opened food, treats, supplements, grooming products and sprays, and products whose page says they can be returned only if they arrive damaged, defective or wrong, are not eligible for return for any other reason.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@furppl.com